1. Refund Eligibility
1.1. Safeex Technologies Private Limited provides a refund for server services under certain circumstances. To be eligible for a refund, the client must meet the following criteria:
a. The refund request must be made within [number] days from the date of initial service activation or purchase.
b. The client must provide a valid reason for the refund request, and the reason should fall within the eligible refund categories (e.g., service unavailability, critical performance issues, failure to meet the SLA, etc.).
c. The client’s account must be in good standing, with no outstanding or overdue payments.
2. Eligible Refund Categories
2.1. Safeex Technologies Private Limited considers refund requests for the following situations:
a. Service Unavailability: If the server service becomes unavailable due to issues solely caused by Safeex Technologies Private Limited and persists for an extended period despite reasonable efforts to resolve it.
b. Critical Performance Issues: In cases where the server’s performance significantly hinders the functionality of the service and cannot be remedied within a reasonable time frame.
c. SLA Non-Compliance: If Safeex Technologies Private Limited fails to meet the service level agreements (SLA) as defined in the service description.
3. Non-Refundable Circumstances
3.1. The following situations are not eligible for a refund:
a. Client-Induced Issues: Refunds will not be granted if the server service problems are caused by the client, including but not limited to improper configuration, misuse of resources, or unauthorized access.
b. Service Modification: Changes made to the service, configuration, or specifications upon the client’s request after the initial purchase will not qualify for a refund.
c. Voluntary Cancellation: Refunds will not be provided for clients who voluntarily cancel their service.
4. Refund Process
4.1. To request a refund, the client must submit a written request to Safeex Technologies Private Limited through one of the following methods:
a. Email: refund@safeextechnologies.com
b. Support Ticket: Submitting a ticket through CRM on our website.
4.2. The refund request should include the following details:
a. Client’s Name and Contact Information
b. Invoice Number and Date of Purchase
c. Reason for the Refund Request, with detailed information about the issue faced.
5. Refund Evaluation and Processing
5.1. Safeex Technologies Private Limited will review the refund request and assess its eligibility based on the criteria mentioned in this policy.
5.2. If the refund request is approved, Safeex Technologies Private Limited will initiate the refund within [number] business days using the same payment method used for the initial purchase.
5.3. Refund processing time may vary depending on the payment provider and may take up to [number] business days to reflect in the client’s account.
6. Policy Updates
6.1. Safeex Technologies Private Limited reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.
7. Contact Information
7.1. For any questions or concerns regarding this Refund Policy, please contact our support team at support@safeextechnologies.com.
Safeex Technologies Private Limited
408, Kopper Arcade, Opp.Gonvind Baug ,Sant Kabir Road
Rajkot 360003 ,Gujarat,
INDIA
https://safeextechnologies.com/